Administrative Office 8407-E Richmond Highway Alexandria, VA 22309 • Phone: 703-799-2293 Fax: 703-799-6503 admin@newhopehousing.org

Current Position Openings

Human Resources Generalist 

 

Summary of Position:

The Human Resources Generalist is responsible for performing HR-related duties in employee relations, training, on-boarding, benefits administration, policy implementation, recruitment/employment, and employment law compliance. S/he works closely with senior management in supporting multi-site, multi-regional, multi contracted programs in an agency with a diverse staff of 125 individuals at all levels of employment working 24/7.

Essential Responsibilities:

Some of the essential responsibilities of the Human Resources Generalist include, but are not limited to:

  • Maintains compliance with federal, state and local employment and benefits laws and regulations. Stays abreast of all employee related laws and ever-changing legal regulations. Tracks and trends in HR-related staffing issues and reports findings to the executive team;
  • Reviews the Personnel Policy Manual at least annually and proposes needed changes to the Executive Team. Ensures that all employees receive and sign that they have received the document whenever it is revised;
  • Manages the recruitment and hiring process. Reviews job description with the hiring manager to ensure that it is accurate. Posts current job vacancy position openings on various recruitment sites. Develops materials for hiring managers for the interview process. Participates in interviews as needed or requested. Reviews hire packet before delivery to the executive director for approval. Oversees the preparation of offer letters;
  • Serves as agency benefits administrator. Serves as liaison with vendors providing or administering benefits. Explains benefits available to new employees. Handles all paperwork for sign up and changes to benefits for individual employees. Answers employee questions. Insures that paperwork is completed correctly, information is given to the payroll accountant to be entered into ADP, and paperwork is properly filed. Prepares informational literature for annual benefits open enrollment;
  • Maintains, manages and monitors salary and benefits package offered by NHH. Stays abreast of developments in the salary and benefits arena and makes recommendations based upon benchmarking to ensure NHH salary structure and benefits are within an appropriate range based on geographic, job responsibilities and current market considerations;
  • Responds to staff inquiries regarding compensation, leave, benefits, etc.;
  • Maintains and ensures that employee, student/intern, volunteer and contractor records to include personnel and confidential files are in accordance with legal requirements, NHH policies, and HR Best Practices to include emergency contact, performance reports, Relias Learning. Tracks FSMA and FSA by employee;
  • Conducts investigations, to address and resolve all Employee Concern Forms and/or HOTLINE issues (compliance related matters, etc., a combined effort with senior management);
  • Manages and tracks all employee disciplinary action. As needed, coaches, counsels and guides managers before executing employee disciplinary actions. Is present in most “serious” employee counseling sessions; insures documentation is adequate, complete, professional and secured;
  • Conducts exit interviews. Watches for patterns and reports potential management issues to Executive Director;
  • Maintains human resource information system records and compiles reports from the database utilizing reports pulled from ADP;
  • Responds to all VEC claims and participates in hearings. At his/her discretion, has supervisor participate if warranted to ensure desired outcome;
  • Answers routine inquiries from inside and outside the organization on employment verifications and unemployment insurance claims in accordance with HR policies;
  • Monitors and works to ensure that employee morale is positive. Makes recommendations to the executive team on ways to improve morale;
  • Performs other duties as assigned.

Preferred Qualifications:

This position requires the following:

  • BA and advance training certifications to include SHRM and/or HRCI credentials;
  • Minimum of two years of experience as a human resources generalist, preferably in a non-profit agency;
  • Knowledge of HR employment related laws FMLA, ADA, HIPAA, FSA, etc. Expertise in benefits. Knowledge of ADP strongly preferred;
  • Proficiency in Microsoft Office;
  • Highest work ethic, boundary limitations, and confidentiality;
  • Valid driver’s license, clean driving record. Able to be insured by our insurance company. Reliable transportation as this position can require travel within a 30-mile radius;
  • Excellent interpersonal skills working with a diverse staff and clientele;
  • The ability to successfully pass a background check;
  • Strong oral and written communication skills;
  • High degree of empathy toward those we serve;
  • Willingness to work evenings and weekends when needed.

Salary: Up to $65,000

Send resume and cover letter to jobs@newhopehousing.org. Please put “Human Resources Generalist ” in the subject line.

 

 

Housing First  Case Manager 

 

Summary of Position:

Reporting to the Director of Fairfax Permanent Supportive Housing (PSH) Programs, the Housing First Case Manager will case manage single adult residents at scattered sites in Fairfax County. Will work with area agencies to identify individuals for services and supportive housing through Fairfax County Coordinated Entry process. Works with residents and other service providers to develop a plan of service to meet social, health, emotional and economic needs to prevent or end homelessness. Coordinates services using a wraparound approach. Provides individual and group life skills training, socialization skills, and enrichment activities, including money management, cooking, nutrition, etc.

Essential Responsibilities:

Some of the essential responsibilities of the Housing First Case Manager include, but are not limited to:

  • Addresses and if necessary, diffuses crisis situations with residents. Assesses safety issues and assists residents to access emergency services as needed (e.g., mental health services, adult protective services, women’s shelter, homeless shelter);
  • Advocates for and actively assists residents in obtaining services (e.g., health, mental health, intellectual disability, alcohol and drug, housing referrals, financial assistance, home-based services, training, medical services, mentoring, and socialization);
  • Assists residents with the upkeep of apartments by meeting regularly with residents in their units. Through life skills training, teaches residents simple household chores, upkeep, and cleanliness of their homes;
  • Develops and maintains a positive relationship with the property management for units.
  • Transports residents as needed;
  • Meets with the resident as needed to provide feedback. Regularly assesses, supports, and facilitates resident progress. Maintains case notes in HMIS;
  • Maintains records in compliance with agency policy and compiles requisite statistics;
  • Attends interdisciplinary meetings regarding resident progress. Prepares clinical reports for interdisciplinary team;
  • Works flexible hours in order to accommodate residents’ needs;
  • Models caring, concerned, respectful attitude toward residents. Maintains adherence to resident guidelines and is familiar with and complies with policies and procedures of New Hope Housing, Inc.;
  • Identifies and addresses volunteer needs for program. Develops and maintains a positive relationship with volunteers and donors;
  • Performs other duties as assigned.

Preferred Qualifications:

This position requires the following:

  • MA degree and considerable experience working with adults with serious mental illness;
  • Ability to communicate effectively both orally and in writing;
  • Experience with chronically homeless adults and adults with substance abuse issues;
  • Strong counseling and crisis intervention skills;
  • Flexibility, creativity, and leadership skills;
  • Able to make decisions independently and work autonomously;
  • Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier, and willingness to use their personal vehicle to perform work related duties.

Salary: $43,680

Send resume and cover letter to jobs@newhopehousing.org. Please put “Housing First Case Manager ” in the subject line.

 

 

Community  Case Manager 

 

Summary of Position:

The Community Case Manager is responsible for assessing clients’ needs, coordinating and providing opportunities for on and offsite services, referring clients to community resources, providing case management services, maintaining client’s files, and working with Property Management on occupancy and eviction prevention.  The CCM will also have a small Shelter caseload and provide case management services for Fairfax Friends of Falls Church Winter Shelter.

Essential Responsibilities:

Some of the essential responsibilities of the Community Case Manager include, but are not limited to:

  • Accepts newly assigned cases on caseload that have been referred by assigned Housing Case Manager that have successfully transitioned into permanent housing and who have received financial assistance via federal, state, and county dollars;
  • Contacts new clients within 72 hours of their moving in and provide an orientation of the program and its services;
  • Implements a strength-based approach to all clients on current caseload to help minimize weaknesses and maximize their strengths to engage and retain participation in services;
  • Helps and supports clients to increase their income to include, but limited to; securing additional or permanent employment, career planning, education, etc.;
  • Develops, provide, and coordinate the provision of life skills programming to include job readiness, budgeting, financial management and other self-help resources;
  • Develops and maintain community linkages and a resource directory of services; refer clients to community resources and assist them in securing those resources;
  • Identifies community resources and services for clients and coordinate provision of services; to establish effective working relationships with internal agency staff as well as with relevant community organizations; interact positively with clients, work as a team member, communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.;
  • Assists clients with upkeep of apartments, such as simple household chores, sanitation, hygiene etc. by meeting regularly with residents in their units;
  • Provides transportation to client’s various appointments either through unit vehicle or personal vehicle;
  • Assists clients with identifying alternative housing options through the Housing Developer and Housing Case Manager;
  • Documents all service contacts into the Homeless Management Information Services (HMIS) on a timely/ongoing basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with agency and regulatory standards and requirements;
  • Provides on-going supportive and/or case management functions in accordance with the problems, needs, and the strategies identified within the service plan in order to help the clients achieve the stated goals and objectives;
  • To be actively involved in the collection of appropriate data and statistics for the use of the department;
  • Determines level of compliance with service plan for deliberations with interdisciplinary team on expectations and terminations. Provides clients with necessary feedback to ensure compliance. Maintains weekly contact with clients (face-to face);
  • Models caring, concerned, respectful attitude toward clients; maintains adherence to resident guidelines and upholds shelter procedures; is familiar with and complies with policies and procedures of New Hope Housing, Inc.;
  • Develops and maintains a positive relationship with the property management/private landlord for units;
  • Provides counseling and crisis intervention to clients;
  • Participates in regular interdisciplinary staff meetings held at assigned location;
  • Performs other duties as assigned by the supervisor which are consistent with the position and in compliance with agency policies and procedures;
  • Works flexible hours including evenings, weekends, and overnights, as required.

Preferred Qualifications:

This position requires the following:

  • Bachelor’s degree in the human services field, Master’s degree preferred;
  • Effective time management skills in a fast-paced environment;
  • Proficient use of computers to include Microsoft Office, Homeless Management Information System (HMIS) and other database software(s) used to track service delivery;
  • Ability to perform the various duties necessary for individuals experiencing homelessness;
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier;
  • Strong oral and written communication skills;
  • Ability to prioritize competing priorities and make sound judgments;
  • Valid Driver’s License;
  • Willingness to work evenings and weekends when needed.

Salary: $43,680

Send resume and cover letter to jobs@newhopehousing.org. Please put “Community Case Manager ” in the subject line.

 

Outreach Case Manager – (Part-Time, 20 hrs/week)

 

Summary of Position:

The Homeless Healthcare Program (HHP) Outreach Case Manager seeks out and engages “unsheltered” or “chronically” homeless individuals in Fairfax County, in order to provide and link them to support services (medical, mental health, etc.) and housing. In addition to visiting commonly known places where individuals experiencing homelessness congregate, the Outreach Case Manager responds to requests for service made by first-responders (police, fire), county departments, business owners and community members who encounter individuals experiencing homelessness. This position is part of a multi-disciplinary team comprised of Fairfax County deployed staff from the Community Services Board and the Health Department. Significant independence of judgment and exceptional interpersonal skills are required in this position.

Essential Responsibilities:

Some of the essential responsibilities of the Case Manager include, but are not limited to:

  • Actively seeking out, identifying, establishing contact, and building rapport with individuals experiencing homelessness throughout Fairfax County (Region One or Region Two). Informally engage individuals experiencing homelessness by offering emergency assistance such as food, clothing, sleeping bags, shower vouchers, etc.;
  • Initiating intake process including brief intake and informal assessment of the individual’s needs with particular attention to medical needs;
  • Responding to calls for assistance from first responders, business owners, community members, and county staff;
  • Providing case management to homeless individuals including client assessment, individualized service planning, and crisis intervention services;
  • Providing case management to individuals experiencing homelessness at hypothermia sites and overflow shelter;
  • As individuals are engaged, working as a member of the HHP Team to access treatment for medical, mental health, substance abuse, dental, social services and benefits, housing/shelter, employment needs, etc.;
  • Developing and maintaining a schedule of regular street outreach stops including drop-in centers, local soup kitchens, camp-sites, and other known gathering places while remaining flexible to incorporate new street sites and other locations;
  • Managing, coordinating, and attending the bi-weekly Dental Clinic;
  • Creating and maintaining confidential client records in compliance with agency policy and standards, to include the use of HMIS for case management, data collection and as a reporting tool;
  • Maintaining all HHP client information in the Fairfax County HMIS system;
  • Working as part of an interdisciplinary team; attend staff and quarterly team meetings; and participate fully in the implementation and continued development of the Homeless Healthcare Program;
  • Ensuring the implementation of case management systems, standards, and procedures in conjunction with the MANDT system and Out of Poverty;
  • Attending inter-agency “high risk” meetings when appropriate;
  • Attending county meetings as assigned;
  • Transporting individuals as needed;
  • Adhering to the required ethical standards to include confidentiality, boundaries, client rights;
  • Performs related work as required.

Preferred Qualifications:

This position requires the following:

  • Bachelor’s Degree in social work or related field;
  • Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs in order to assess residents’ ability to utilize available services;
  • Strong knowledge of benefit programs and community resources and the ability to interpret laws, policies, and procedures, and regulations for such programs;
  • Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources;
  • Ability to communicate clearly and effectively both orally and in writing;
  • Completion of college-level courses in sociology, psychology, or a related human service field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities;
  • Demonstration of commitment to the specific agency mission values and philosophy;
  • Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier;
  • Proficient use of computers to include Microsoft Office, Homeless Management Information System (HMIS), and other database software used to track service delivery;
  • Individuals with lived experience of homelessness are strongly encouraged to apply.

Salary: $21/hour

Send resume and cover letter to jobs@newhopehousing.org. Please put “Outreach Case Manager ” in the subject line.

 

Bilingual On-Call Residential Services Specialist (Spanish)

This position requires the following:

  • Bilingual Spanish
  • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are homeless and the capability to be aware of their needs.
  • Experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Clinical experience preferred.
  • Ability to communicate effectively both orally and in writing.
    Computer literate.
  • The ability to successfully pass a background check and possess a valid driver’s license
    with a good driving record to be approved by our insurance carrier.

Salary: $14.70/hour

Send resume and cover letter to jobs@newhopehousing.org. Please put the job title in the subject line.

New Hope Housing is proud to be an EOE/ADA employer that values diversity

 

On-Call Residential Services Specialist- Eleanor U. Kennedy Shelter, Bailey’s Shelter and PSH Programs

Summary of Position:
The Resident Services Specialist is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. The focus is on the residents and how best to assist them during their stay.  He/She is a member of the site team.

Essential Responsibilities:
Some of the essential responsibilities of the On-Call Residential Services Specialist include, but are not limited to:

  • Ensures a safe and manageable living environment for the shelter residents. Monitors residential areas, is visible and interacts regularly and informally with shelter residents.
  • Reads log book from previous shift to note any items that need attention.
  • Completes essential forms for intake and checkout procedures for residents.
  • Consults with the Coordinator of Residential Services and case managers regarding residents’ personal needs, behavior and service planning.
  • Within limits assists residents in processing issues, problem-solving, parenting, etc. Provides a positive role model for residents.
  • Maintains all required documentation of residents’ activities on a current basis.
  • Assists in dispensing medication to residents. On a daily basis counts all medications and updates medication log.
  • Conducts breathalyzer and drug urine screens as needed.
  • Distributes medication, medication vouchers, taxi vouchers, bus tokens, linens, and toiletries to residents in accordance with established procedures.
  • Answers telephone and routes calls and messages to appropriate staff in a professional manner. Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor.
  • Supervises resident chores and resident upkeep of their personal areas. Informs case manager when there are problems.
  • Assists with resident activities and programs, as assigned.
  • Accounts for all donations received during the shift. Controls access to donations by residents and secure donations as appropriate. Issue receipts to donors.
  • Replenishes supply closet when needed. Assists in serving meals when needed.   Monitors meal times at the Alexandria Community Shelter.
  • Works flexible hours including evenings, weekends, and overnights as assigned.
  • Models a caring, concerned, and respectful attitude toward residents.
  • Maintains adherence to resident guidelines and upholds shelter procedures.
  • Is familiar with and complies with the policies and procedures of New Hope Housing.
  • May orient, and/or supervise court-referred volunteers.
  • Communicates regularly with referring agencies and maintains all required documentation, as assigned.
  • Participates in all staff meetings and required training.
  • Transports residents in agency vehicles, including agency’s 15-passenger van on an as needed basis and only when requested by supervisor.
  • Performs other duties as assigned.

Preferred Qualifications:
This position requires the following:

  • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are
    homeless and the capability to be aware of their needs.
  • Experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Clinical experience preferred.
  • Ability to communicate effectively both orally and in writing.
  • Computer literate.
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $14.70/hour

 

New Hope Housing is proud to be an EOE/ADA employer that values diversity

Send resume and cover letter to jobs@newhopehousing.org.  Please put job title in the subject line.

Print Friendly, PDF & Email