Administrative Office 8407-E Richmond Highway Alexandria, VA 22309 • Phone: 703-799-2293 Fax: 703-799-6503 admin@newhopehousing.org

Current Position Openings

Community & Volunteer Coordinator, Bailey’s Crossroads Community Shelter

Summary of Position:
The Community & Volunteer Coordinator manages all elements of our volunteer programs and coordinates community engagement at the Bailey’s Crossroads Community Shelter (BCCS) and related programs. This includes recruiting, training, and directly managing volunteers, as well as providing support and resources to staff who supervise volunteers. This position coordinates and schedules volunteers for ongoing commitments and one-time volunteer events throughout the year. The Community & Volunteer Coordinator is part of the New Hope Housing Development Team and coordinates their work with that of the Manager of Volunteer Programs. They will also assist the Director of Development with special events such as donation drives and community outreach. This position requires flexibility for weekend and evening hours.

Essential Responsibilities:


Some of the essential responsibilities of the Community & Volunteer Coordinator include, but are not limited to:

Volunteer Management

  • Recruit, train, and schedule volunteers for ongoing programs;
  • Manage orientation, screening and placement for new volunteers;
  • Write volunteer descriptions for existing and new volunteer and internship opportunities;
  • Utilize volunteer database for tracking hours and schedules;
  • In partnership with shelter kitchen staff, develop monthly meal calendar to ensure that there are no gaps in meal coverage;
  • Promote volunteer retention through effective communication, recognition events, and evaluation;
  • Work collaboratively with Shelter Director and Operations Team to plan one-time special projects;
  • Create new volunteer opportunities based on shelter needs;
  • Support activities for Region II hypothermia prevention program and life skills activities for the shelter;
  • Report on volunteer activities for monthly government contracts.

Donation Management

  • Coordinate donation drives for special needs, especially during holidays, based on input from shelter staff;
  • Communicate with community members that are interested in making in-kind donations via e-mail and phone;
  • Fill requests for in-kind donations and move-in kits for shelter guests submitted by case managers and housing locators;
  • Keep donations organized and easily accessible.

Outreach & Events

  • Conduct outreach with community, faith-based, and business groups to recruit potential volunteers, funding partners, and advocates;
  • Coordinate bimonthly meetings of the BCCS Advisory Council in conjunction with Shelter Director;
  • Compose monthly e-mail for shelter supporters;
  • Interview previous shelter guests and current volunteers to be featured in the monthly newsletter;
  • Assist Director of Development in annual fundraising events;
  • Other duties as assigned.

Preferred Qualifications:

This position requires the following:

  • 4-year degree or relevant work experience;
  • Bilingual – Spanish speaker preferred;
  • Flexible schedule may include night and weekend work;
  • Previous experience in a shelter environment;
  • Previous experience managing a volunteer program and databases;
  • Proficiency in MS Office;
  • Valid driver’s license with a driving record that satisfies insurance requirements and reliable transportation.

The ideal application will also have the following characteristics:

  • Excellent written and verbal communication skills;
  • Comfort with public speaking;
  • Ability to manage diverse groups;
  • Ability to set and maintain boundaries and expectations with coworkers, volunteers, and shelter guests;
  • Adept at managing up;
  • Effective time management skills in a fast-paced environment;
  • Ability to prioritize competing priorities and make sound judgments.

Salary: $43,000

Send resume and cover letter to jobs@newhopehousing.org. Please put Community & Volunteer Coordinator in the subject line.

 

Housing Specialist (SUSTAIN/Diversion)

Summary of Position:

The Housing Specialist for the SUSTAIN/Diversion Program is a full-time exempt position, directly supervised by the Director of Programs for Single Adults, Region 1. The incumbent is responsible for managing an assigned caseload of clients having a major mental disorder, as diagnosed using the Diagnostic and Statistical Manual of Mental Disorders. These disorders are considered severe, recurrent and long-term such as schizophrenia, major affective disorders, paranoia, organic or other psychotic disorders, personality disorders, substance use disorder, or other conditions that may lead to chronic disability. The Housing Specialist collaborates with the Community Services Board staff to connect clients with services and life skills. Uses a motivational interviewing approach and the housing first philosophy. Has significant daily contact with clients and works to establish a rapport with all clients. Conducts intakes on new clients. The incumbent develops working relationships with landlords, rental offices, and community associations to provide ongoing positive relationships to ensure continued available resources of housing for clients.

Essential Responsibilities:

Some of the essential responsibilities of the Housing Case Manager include, but are not limited to:

  • Assisting in implementing supportive housing plans which must be completed within 14 days of client’s entry into the program;
  • Completing a six-month supportive housing plan review and keep records of client’s progress towards achieving his/her goals in the supportive housing plan;
  • Participating in team meetings with other Housing Specialists to coordinate care;
  • Participating in meetings with service providers including physicians/psychiatrists to help resolve conflict and to monitor progress;
  • Maintaining client files, keeps resource files current;
  • Maintaining all pertinent program paperwork;
  • Managing a caseload of 40-50 clients;
  • Coordinating move outs, acting as the liaison between parties and clients when needed;
  • Providing crisis intervention and counseling as needed;
  • Transporting clients when necessary in agency vehicles, including the agency’s 15 passenger van;
  • Attending and participating in staff meetings, staff development and professional training to increase knowledge and enhance skills;
  • Maintaining regular monthly visits to all housing sites;
  • Completing case notes and documents all interactions and incidents in client files;
  • Comprehending and adhering to ethical standards and confidentiality laws;
  • Participating in bi-weekly program case staff meetings;
  • Maintaining and updating client files to meet contract and audit standards;
  • Modeling a caring, concerned, and respectful attitude toward residents;
  • Maintaining adherence to resident guidelines and upholds agency procedures;
  • Familiarity and complying with policies and procedures of New Hope Housing;
  • Role modeling positive behavior for all agency staff participate in agency-wide events, and takes on the role of leadership as appropriate;
  • Performing other duties as assigned.

Preferred Qualifications:

This position requires the following:

Bachelor’s Degree in social work or related field;
Two years’ experience in a human service setting;
Experience with mentally ill homeless adults and residential programs;
Understanding and commitment to “housing first and rapid re-housing”;
Counseling and crisis intervention skills;
Ability to communicate effectively both orally and in writing;
Commitment to the mission, values, and philosophy of New Hope Housing;
Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier;
Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs to assess residents’ ability to utilize available services;
Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources;
Completion of college-level courses in sociology, psychology, or a related human service field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities;
Demonstration of commitment to the specific agency mission values and philosophy;
Proficient use of computers to include Microsoft Office and other database software used to track service delivery.

Please send cover letter and resume to jobs@newhopehousing.org with “Housing Specialist (SUSTAIN/Diversion)” in email subject line.

 

Bilingual On-Call Residential Services Specialist (Spanish)

This position requires the following:

  • Bilingual Spanish
  • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are homeless and the capability to be aware of their needs.
  • Experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Clinical experience preferred.
  • Ability to communicate effectively both orally and in writing.
    Computer literate.
  • The ability to successfully pass a background check and possess a valid driver’s license
    with a good driving record to be approved by our insurance carrier.

Salary: $14.70/hour

Send resume and cover letter to jobs@newhopehousing.org. Please put the job title in the subject line.

New Hope Housing is proud to be an EOE/ADA employer that values diversity

 

On-Call Residential Services Specialist- Eleanor U. Kennedy Shelter, Bailey’s Shelter and PSH Programs

Summary of Position:
The Resident Services Specialist is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. The focus is on the residents and how best to assist them during their stay.  He/She is a member of the site team.

Essential Responsibilities:
Some of the essential responsibilities of the On-Call Residential Services Specialist include, but are not limited to:

  • Ensures a safe and manageable living environment for the shelter residents. Monitors residential areas, is visible and interacts regularly and informally with shelter residents.
  • Reads log book from previous shift to note any items that need attention.
  • Completes essential forms for intake and checkout procedures for residents.
  • Consults with the Coordinator of Residential Services and case managers regarding residents’ personal needs, behavior and service planning.
  • Within limits assists residents in processing issues, problem-solving, parenting, etc. Provides a positive role model for residents.
  • Maintains all required documentation of residents’ activities on a current basis.
  • Assists in dispensing medication to residents. On a daily basis counts all medications and updates medication log.
  • Conducts breathalyzer and drug urine screens as needed.
  • Distributes medication, medication vouchers, taxi vouchers, bus tokens, linens, and toiletries to residents in accordance with established procedures.
  • Answers telephone and routes calls and messages to appropriate staff in a professional manner. Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor.
  • Supervises resident chores and resident upkeep of their personal areas. Informs case manager when there are problems.
  • Assists with resident activities and programs, as assigned.
  • Accounts for all donations received during the shift. Controls access to donations by residents and secure donations as appropriate. Issue receipts to donors.
  • Replenishes supply closet when needed. Assists in serving meals when needed.   Monitors meal times at the Alexandria Community Shelter.
  • Works flexible hours including evenings, weekends, and overnights as assigned.
  • Models a caring, concerned, and respectful attitude toward residents.
  • Maintains adherence to resident guidelines and upholds shelter procedures.
  • Is familiar with and complies with the policies and procedures of New Hope Housing.
  • May orient, and/or supervise court-referred volunteers.
  • Communicates regularly with referring agencies and maintains all required documentation, as assigned.
  • Participates in all staff meetings and required training.
  • Transports residents in agency vehicles, including agency’s 15-passenger van on an as needed basis and only when requested by supervisor.
  • Performs other duties as assigned.

Preferred Qualifications:
This position requires the following:

  • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are
    homeless and the capability to be aware of their needs.
  • Experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Clinical experience preferred.
  • Ability to communicate effectively both orally and in writing.
  • Computer literate.
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $14.70/hour

 

New Hope Housing is proud to be an EOE/ADA employer that values diversity

Send resume and cover letter to jobs@newhopehousing.org.  Please put job title in the subject line.

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