Administrative Office 8407-E Richmond Highway Alexandria, VA 22309 • Phone: 703-799-2293 Fax: 703-799-6503 admin@newhopehousing.org

Current Position Openings

Shelter Case Manager – EUKS

 

Summary of Position:

 

Case Managers provide shelter and rapid rehousing services, engaging in a collaborative process of assessing, planning, facilitating, and advocating to meet the needs of individuals and families experiencing a housing crisis. Through counseling and coordination of available resources, Case Managers assist residents in locating and/or maintaining temporary or permanent housing to promote housing stability. Case Managers are responsible for preparing, monitoring, and evaluating individualized housing stabilization plans and provide intervention to facilitate alternative solutions to specific problems. Case Managers work with low-income individuals and families at risk of becoming homeless or who are already homeless. Case Managers maintain case records with unique identifiers to include psychosocial assessments, budgets, and housing stabilization plans. In addition, Case Managers establish and maintain interagency relationships and community partnerships for provision of services. This vacancy is located at our Eleanor U. Kennedy Shelter in Fort Belvoir.

Essential Responsibilities:

Some of the essential responsibilities of the Case Manager include, but are not limited to:

  • Utilizes crisis intervention, motivational interviewing, counseling, and problem-solving techniques to engage and establish rapport with residents;
  • Conducts psychosocial assessments to determine immediate need, history, and potential strengths and barriers;
  • Assesses initial and ongoing risk and level of need using a Self-Sufficiency Matrix and other assessment tools;
  • Assists residents in identifying their needs and barriers to housing stability such as employment, credit, childcare, physical and mental health issues, substance use, and criminal history;
  • Assists residents in identifying their strengths and maximizing their personal resources;
  • Reviews verifications, prepares social histories, and makes recommendations for financial assistance to stabilize housing based on federal, state, and local program guidelines;
  • Develops individualized housing stabilization plans with residents, addressing their service needs in life domains such as housing, family relationships, child care, health care, financial management, education, training, and employment, mental health, and substance abuse;
  • Refers, coordinates, and monitors the delivery of appropriate services and leverages community resources to meet clients’ basic and treatment needs;
  • Provides crisis counseling and makes appropriate referrals to assist clients in addressing emotional and environmental problems, including relationship, suicidal ideation, substance use, self-injurious and risky behaviors, immigration, and employment;
  • Monitors client progress and provides supportive services to ensure the housing stabilization plan goals and strategies meet changing needs and priorities;
  • Accompanies clients to appointment as needed;
  • Conducts outreach in the community to educate and link resident to services;
  • Meets and presents cases regularly at multidisciplinary team meetings to aid in identifying services needs and engagement techniques;
  • Provides guidance and training to interns, volunteers, and new staff;
  • Acts as a liaison between residents and other agency personnel and advocates for residents within all systems;
  • Works closely with agency housing staff including providing referrals and feedback on resident needs;
  • In the absence of Housing staff, builds and maintains partnerships with landlords, management companies and non-profit providers to identify and secure affordable housing locally and in surrounding jurisdictions for clients;
  • Updates and maintains log of contacts, writes reports and narratives;
  • Adheres to the required ethical standards to include confidentiality, boundaries, client rights;
  • Creates and maintain confidential client records in compliance with agency policy, to include use of the Homeless Management Information System (HMIS) for case management, data collection, and as a reporting tool;
  • Prepares monthly statistical and narrative reports according to federal, state, and local and/or grant requirements;
  • Attends and participates in staff meetings, staff development, and professional training to increase knowledge and enhance skills;
  • Provides guidance to staff, community organizations and businesses on homeless and homeless prevention programs;
  • Identifies gaps in services;
  • Stays current on new and existing client programs, services, and resources; implement best practices to maximize desired outcomes;
  • Composes correspondence, maintains records, files and documents;
  • Models a caring, concerned and respectful attitude toward residents, maintains adherence to resident guidelines and uphold shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc.;
  • Performs related work as required, accepts special projects and other duties as assigned.

Preferred Qualifications:

This position requires the following:

  • Bachelor’s Degree in social work or related field and at least one year of experience in case management, teaching, or counseling the economically disadvantaged;
  • Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs in order to assess residents’ and/or their family’s ability to utilize available services;
  • Strong knowledge of benefit programs and community resources and ability to interpret laws, policies and procedures, and regulations for such programs;
  • Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources;
  • Ability to communicate clearly and effectively both orally and in writing;
  • Ability to prepare and maintain complete and accurate records and reports and possess proficient computer skills;
  • Some experience in case coordination;
  • Experience teaching or counseling the economically disadvantaged and developmentally, emotionally, and physically disabled population, local offender population, and homeless population;
  • Completion of college-level courses in sociology, psychology, or a related human service field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities;
  • Incumbent must be able to work flexible hours including evenings, weekends, and overnights, as required;
  • Ability to demonstrate commitment to the specific agency mission values and philosophy;
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $43,680

Send resume and cover letter to jobs@newhopehousing.org. Please put “Shelter Case Manager (EUKS)” in the subject line.

 

Director of Fairfax Permanent Supportive Housing Programs

 

Summary of Position:


The Director of Fairfax Permanent Supportive Housing Programs is a full-time exempt position directly supervised by the Chief Program Officer. S/he is responsible for all aspects of programs for permanent supportive housing programs in Fairfax for single adults and families at New Hope Housing. This includes supervision of case management as well as reporting on outcomes and performance, monitoring, and day-to-day operations of all programs. S/he monitors and evaluates the quality of services which are delivered in accordance with accepted standards of practice and established policies and procedures. S/he manages the following PSH programs: Housing First Apartment Program, Mondloch House, Mondloch Place, Gartlan House, Max’s Place, Just Homes Fairfax, Milestones 1 & 2, and the Rise Program.

Essential Responsibilities:

Some of the essential responsibilities of the Director of Fairfax Permanent Supportive Housing Programs include, but are not limited to:

  • Provides leadership, development, and oversight for all programs listed above;
  • Hires, trains, supervises, and evaluates the Coordinator of Residential Services for Fairfax PSH, and case managers for PSH Programs.
  • Sets comprehensive goals and strategies for program performance and growth that are in alignment with the agency’s mission and vision;
  • Monitors training needs of staff and oversees professional development opportunities. Provides professional training and consultation;
  • Establishes policies that promote company culture and vision; ensure clear and timely communication of agency expectations and policies to program staff;
  • Provides coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations;
    Ensures implementation of case management services, standards, and procedures;
  • Monitors documentation in case files by ensuring intake, progress, and discharge notes, and log entries are complete and accurate;
  • Provides clinical guidance for treatment resistant residents who may suffer from untreated mental illness, living in a harm reduction program;
  • Is visible and interacts regularly with program residents. Models a caring, concerned, and respectful attitude toward residents where each community member is treated with dignity and respect;
  • Coordinates the screening and eligibility process for all new persons entering the program. Ensures that they have documentation to meet program eligibility requirements. Assigns residents to specific units;
  • Builds and maintains a relationship with the communities in which units are located. Serves as the main contact for neighborhood advisory councils, HOA’s, and other neighborhood entities for the programs;
  • Maintains and updates policy and procedures manuals and resident handbooks to ensure compliance with agency philosophy and funding requirements;
  • Works closely with the Facilities Coordinator and landlords to ensure facilities are operated safely and efficiently and meet habitability standards and other grant and contract requirements;
  • Ensures compliance with contracts by conducting routine audits of program files, HMIS, and case management functions. Helps prepare requisite documents and materials for external audits, as required;
  • Acts as the New Hope Housing representative with partner organizations in Fairfax County Continuum of Care to ensure quality program development, implementation, collaboration, and maintenance;
  • Ensures compliance with the policies and procedures of New Hope Housing including the utilization of Mandt principles and Out of Poverty curriculum;
  • Adheres to the required ethical standards to include confidentiality, boundaries, resident rights; Approves use of PTO and Sick hours and timesheets for direct reports. Monitors work hours of all program in the ADP electronic timesheet system;
  • Manages petty cash account. Ensures disbursements, mileage reimbursements, and other accounting responsibilities are signed off on in accordance with agency policy;
  • Facilitates interdisciplinary team and staff meetings. Facilitates and attends inter-agency meetings when appropriate;
  • Work flexible hours, including evenings, weekends and overnights, as required. On-call 24 hours;
  • Performs other duties as assigned, including carrying a caseload as determined by program needs.

 

Preferred Qualifications:

This position requires the following:

  • MA in Social Work or Counseling preferred;
  • Experience leading/ supporting programs serving homeless persons, persons with mental illness or substance abuse addiction;
  • A minimum of two (2) years+ of experience supervising, leading, and managing a team to identified outcomes, preferably in the field of homelessness;
  • Effective verbal and written communication skills and effective time management skills in a fast-paced environment;
  • Proficient use of computers to include Microsoft Office, Homeless Management Information System (HMIS) and other database software(s) used to track service delivery;
  • Ability to perform the various duties necessary to lead a successful housing focused program for individuals experiencing homelessness;
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record;
  • Strong public speaking and communication skills;
  • Strong written communication skills;
  • Ability to prioritize competing priorities and make sound judgments;
  • Willingness to work evenings and weekends when needed.

Salary: $60,000

Send resume and cover letter to jobs@newhopehousing.org. Please put “Director of Fairfax PSH Programs” in the subject line.

 

Community & Volunteer Coordinator, Bailey’s Crossroads Community Shelter

 

Summary of Position:
The Community & Volunteer Coordinator manages all elements of our volunteer programs and coordinates community engagement at the Bailey’s Crossroads Community Shelter (BCCS) and related programs. This includes recruiting, training, and directly managing volunteers, as well as providing support and resources to staff who supervise volunteers. This position coordinates and schedules volunteers for ongoing commitments and one-time volunteer events throughout the year. The Community & Volunteer Coordinator is part of the New Hope Housing Development Team and coordinates their work with that of the Manager of Volunteer Programs. They will also assist the Director of Development with special events such as donation drives and community outreach. This position requires flexibility for weekend and evening hours.

Essential Responsibilities:


Some of the essential responsibilities of the Community & Volunteer Coordinator include, but are not limited to:

Volunteer Management

  • Recruit, train, and schedule volunteers for ongoing programs;
  • Manage orientation, screening and placement for new volunteers;
  • Write volunteer descriptions for existing and new volunteer and internship opportunities;
  • Utilize volunteer database for tracking hours and schedules;
  • In partnership with shelter kitchen staff, develop monthly meal calendar to ensure that there are no gaps in meal coverage;
  • Promote volunteer retention through effective communication, recognition events, and evaluation;
  • Work collaboratively with Shelter Director and Operations Team to plan one-time special projects;
  • Create new volunteer opportunities based on shelter needs;
  • Support activities for Region II hypothermia prevention program and life skills activities for the shelter;
  • Report on volunteer activities for monthly government contracts.

Donation Management

  • Coordinate donation drives for special needs, especially during holidays, based on input from shelter staff;
  • Communicate with community members that are interested in making in-kind donations via e-mail and phone;
  • Fill requests for in-kind donations and move-in kits for shelter guests submitted by case managers and housing locators;
  • Keep donations organized and easily accessible.

Outreach & Events

  • Conduct outreach with community, faith-based, and business groups to recruit potential volunteers, funding partners, and advocates;
  • Coordinate bimonthly meetings of the BCCS Advisory Council in conjunction with Shelter Director;
  • Compose monthly e-mail for shelter supporters;
  • Interview previous shelter guests and current volunteers to be featured in the monthly newsletter;
  • Assist Director of Development in annual fundraising events;
  • Other duties as assigned.

Preferred Qualifications:

This position requires the following:

  • 4-year degree or relevant work experience;
  • Bilingual – Spanish speaker preferred;
  • Flexible schedule may include night and weekend work;
  • Previous experience in a shelter environment;
  • Previous experience managing a volunteer program and databases;
  • Proficiency in MS Office;
  • Valid driver’s license with a driving record that satisfies insurance requirements and reliable transportation.

The ideal application will also have the following characteristics:

  • Excellent written and verbal communication skills;
  • Comfort with public speaking;
  • Ability to manage diverse groups;
  • Ability to set and maintain boundaries and expectations with coworkers, volunteers, and shelter guests;
  • Adept at managing up;
  • Effective time management skills in a fast-paced environment;
  • Ability to prioritize competing priorities and make sound judgments.

Salary: $43,000

Send resume and cover letter to jobs@newhopehousing.org. Please put “Community & Volunteer Coordinator” in the subject line.

 

 

 

Bilingual On-Call Residential Services Specialist (Spanish)

This position requires the following:

  • Bilingual Spanish
  • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are homeless and the capability to be aware of their needs.
  • Experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Clinical experience preferred.
  • Ability to communicate effectively both orally and in writing.
    Computer literate.
  • The ability to successfully pass a background check and possess a valid driver’s license
    with a good driving record to be approved by our insurance carrier.

Salary: $14.70/hour

Send resume and cover letter to jobs@newhopehousing.org. Please put the job title in the subject line.

New Hope Housing is proud to be an EOE/ADA employer that values diversity

 

On-Call Residential Services Specialist- Eleanor U. Kennedy Shelter, Bailey’s Shelter and PSH Programs

Summary of Position:
The Resident Services Specialist is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. The focus is on the residents and how best to assist them during their stay.  He/She is a member of the site team.

Essential Responsibilities:
Some of the essential responsibilities of the On-Call Residential Services Specialist include, but are not limited to:

  • Ensures a safe and manageable living environment for the shelter residents. Monitors residential areas, is visible and interacts regularly and informally with shelter residents.
  • Reads log book from previous shift to note any items that need attention.
  • Completes essential forms for intake and checkout procedures for residents.
  • Consults with the Coordinator of Residential Services and case managers regarding residents’ personal needs, behavior and service planning.
  • Within limits assists residents in processing issues, problem-solving, parenting, etc. Provides a positive role model for residents.
  • Maintains all required documentation of residents’ activities on a current basis.
  • Assists in dispensing medication to residents. On a daily basis counts all medications and updates medication log.
  • Conducts breathalyzer and drug urine screens as needed.
  • Distributes medication, medication vouchers, taxi vouchers, bus tokens, linens, and toiletries to residents in accordance with established procedures.
  • Answers telephone and routes calls and messages to appropriate staff in a professional manner. Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor.
  • Supervises resident chores and resident upkeep of their personal areas. Informs case manager when there are problems.
  • Assists with resident activities and programs, as assigned.
  • Accounts for all donations received during the shift. Controls access to donations by residents and secure donations as appropriate. Issue receipts to donors.
  • Replenishes supply closet when needed. Assists in serving meals when needed.   Monitors meal times at the Alexandria Community Shelter.
  • Works flexible hours including evenings, weekends, and overnights as assigned.
  • Models a caring, concerned, and respectful attitude toward residents.
  • Maintains adherence to resident guidelines and upholds shelter procedures.
  • Is familiar with and complies with the policies and procedures of New Hope Housing.
  • May orient, and/or supervise court-referred volunteers.
  • Communicates regularly with referring agencies and maintains all required documentation, as assigned.
  • Participates in all staff meetings and required training.
  • Transports residents in agency vehicles, including agency’s 15-passenger van on an as needed basis and only when requested by supervisor.
  • Performs other duties as assigned.

Preferred Qualifications:
This position requires the following:

  • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are
    homeless and the capability to be aware of their needs.
  • Experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Clinical experience preferred.
  • Ability to communicate effectively both orally and in writing.
  • Computer literate.
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $14.70/hour

 

New Hope Housing is proud to be an EOE/ADA employer that values diversity

Send resume and cover letter to jobs@newhopehousing.org.  Please put job title in the subject line.

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