Administrative Office 8407-E Richmond Highway Alexandria, VA 22309 • Phone: 703-799-2293 Fax: 703-799-6503 admin@newhopehousing.org

Current Position Openings

Community Case Manager

General Description: 

He/she is responsible for providing case management services to assigned residents.

Essential Responsibilities:

Some of the essential responsibilities of the Community Case Manager for Bailey’s Crossroads Community Shelter include, but are not limited to:

  • Obtains an in-depth social history, conducts intake interviews, and assesses the resident’s strengths and weaknesses.
  • Maintains records in compliance with agency policy and compiles requisite statistics.
  • Provides counseling and crisis intervention to residents.
  • Works with deployed staff and other agencies to develop and implement services most appropriate to resident needs.  Secures additional services for the resident through referrals to outside agencies.
  • Completes resident update reports on a daily basis, completes progress notes, service plans, assessments, and all other pertinent paperwork as required.
  • Enters and updates all resident information in the Homeless Management Information Services (HMIS) on an ongoing basis.
  • In conjunction with the resident and based input from other team members, develops an individual service plan that addresses the residents’ needs.
  • Determines the level of compliance with a service plan for deliberations with an interdisciplinary team on expectations and terminations. Provides residents with necessary feedback to ensure compliance. Maintains weekly contact with residents.
  • Works flexible hours including evenings, weekends, and overnights, as required.
  • Models caring, concerned, respectful attitude toward residents.  Maintains adherence to resident guidelines and upholds shelter procedures.  Is familiar with and complies with policies and procedures of New Hope Housing, Inc.
  • Assists residents with identifying housing options.   Secures additional supports via Housing Locator services for the residents.
  • Assists residents with the upkeep of apartments by meeting regularly with residents in their units.  Through life skills training, teaches residents simple household chores, upkeep, and cleanliness of their homes.   Assist residents with developing a budget.
  • Develops and maintains a positive relationship with the property management for units.
  • Provides transportation to the various appointments either through the unit vehicle or personal vehicle.
  • Performs related work as required, accepts special projects and other duties as assigned.

Preferred Qualifications:

  • BA/MA in behavioral science, BSW/MSW preferred.
  • Ability to communicate effectively both orally and in writing.
  • Case management experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Bilingual Spanish speaking preferred

Salary:

$43,800

New Hope Housing is proud to be an EOE/ADA employer that values diversity

Email your resume to Jobs@newhopehousing.org

 

Full-Time Cook

Summary of Position:

The cook is responsible for preparing healthy, nutritious meals for shelter residents.  He/She is a member of the Operations team

Essential Responsibilities:

Some of the essential responsibilities of the Cook include, but are not limited to:

  • Prepares and serves a nutritional and well-balanced meal for each mealtime occurring during their shifts. Prepares and distributes bag lunches and/or late dinners for working residents.
  • Assists with adequate stocking of the resident refrigerator and self-service areas and cleaning of kitchen and equipment regularly to ensure sanitary food preparation conditions. Adheres to health department regulations.
  • Picks up, accepts and properly stores food and other donations from the community. Accounts for all donations received during the shift. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors.
  • Prepares food baskets for off-site residents, as requested.
  • Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor.
  • Works with volunteers and residents who are assigned to help in the kitchen, giving them direction and answering questions.
  • Participates in staff meetings.
  • Provides a positive role model for residents.
  • Works flexible hours including evenings, weekends, and overnights as assigned.
  • Models a caring, concerned, and respectful attitude toward residents.
  • Maintains adherence to resident guidelines and upholds shelter procedures.
  • Is familiar with and complies with the policies and procedures of New Hope Housing.
  • Transports residents in agency vehicles, including agency’s 15-passenger van on an as needed basis and only when requested by supervisor.
  • Performs other duties as assigned.

Preferred Qualifications:

This position requires the following:

  • Previous cooking experience. Certified Food Handler.
  • Ability and interest in working with those who are homeless and to be aware of their needs.
  • Ability to communicate effectively both orally and in writing.
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.
  • Ability to lift 50 lbs.

Salary: $14.70/hour

Send resume and cover letter to jobs@newhopehousing.org.  Please put job title in the subject line.

 New Hope Housing is proud to be an EOE/ADA employer that values diversity

 

Office Manager

Summary of Position:

The office manager is responsible for managing the operation of the administrative office. He/she is responsible for office management, human resources support, development support and special projects. The position handles many of the “other duties as assigned” in a high energy workplace offering a broad perspective on non-profit management. The office manager is a member of the admin team.

Essential Responsibilities:

Some of the essential responsibilities of the Office Manager include, but are not limited to:

  • Supervises the daily operation of the administrative office
    • Greets visitors
    • Opens and distributes mail
    • Sets up and ensures implementation of systems to maintain an efficient and professional office
    • Ensures that office equipment is in operating order
    • Maintains office supply inventory and orders as needed
    • Creates standardized agency forms
    • Supervises office volunteers
  • Performs human resources management task
    • Produces staff newsletter
    • Serves as the admin representative on the Employee Engagement Committee.
  • Provides support to the development team
    • Assists with special events
  • Provides administrative support to the board of directors
    • Coordinates board meetings and committee and task force meetings, taking care of all preparation and follow-up. This includes but is not limited to meeting logistics, agenda, materials
    • Updates Board and Committee contact information, dates, lists, manuals, and calendar meeting minutes and attendance.
  • Performs other duties as assigned
  • Maintains adherence to resident guidelines and upholds shelter procedures
  • Is familiar with and complies with the policies and procedures of New Hope Housing, Inc.

Preferred Qualifications:

This position requires the following:

  • Bachelor’s degree or equivalent experience
  • Detail oriented self-starter with solid knowledge of Microsoft Office Suite applications
  • Excellent English grammatical skills for written communication
  • Caring, concerned, respectful attitude toward residents
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier

New Hope Housing is proud to be an EOE/ADA employer that values diversity

 

HR Generalist

The Human Resources Generalist is responsible for performing HR-related duties in employee relations, training, on-boarding, benefits administration, policy implementation, recruitment/employment, and employment law compliance. S/he works closely with senior management in supporting multi-site, multi-regional, multi contracted programs in an agency with a diverse staff of 125 individuals at all levels of employment working 24/7.

Duties and Responsibilities:

  • Maintains compliance with federal, state and local employment and benefits laws and regulations. Stays abreast of all employee-related laws and ever-changing legal regulations. Tracks and trends in HR-related staffing issues and reports findings to the executive team.
  • Reviews the Personnel Policy Manual at least annually and proposes needed changes to the Executive Team. Ensures that all employees receive and sign that they have received the document whenever it is revised.
  • Manages the recruitment and hiring process. Reviews job description with the hiring manager to ensure that it is accurate. Posts current job vacancy position openings on various recruitment sites. Develops materials for hiring managers for the interview process. Participates in interviews as needed or requested. Reviews hire packet before delivery to the executive director for approval. Oversees the preparation of offer letters.
  • Serves as agency benefits administrator. Serves as liaison with vendors providing or administering benefits. Explains the benefits available to new employees. Handles all paperwork for sign up and changes to benefits for individual employees. Answers employee questions. Ensures that paperwork is completed correctly, information is given to the payroll accountant to be entered into ADP, and paperwork is properly filed. Prepares informational literature for annual benefits open enrollment
  • Maintains, manages and monitors the salary and benefits package offered by NHH. Stays abreast of developments in the salary and benefits arena and makes recommendations based upon benchmarking to ensure NHH salary structure and benefits are within an appropriate range based on geographic, job responsibilities and current market considerations.
  • Leads the development and implementation of  proactive  diversity, equity  and inclusion initiatives, which will support New Hope Housing’s strategic plan.
  • Plans, directs, coordinates, assists and is the internal consultant to the executive director regarding equity and diversity matters concerning staff.
  • Responds to staff inquiries regarding compensation, leave, benefits, etc.
  • Maintains and ensures that employee, student/intern, volunteer and contractor records to include personnel and confidential files are in accordance with legal requirements, NHH policies, and HR Best Practices to include emergency contact, performance reports, Relias Learning. Tracks FSMA and FSA by the employee.
  • Conducts investigations, to address and resolve all Employee Concern Forms and/or HOTLINE issues (compliance related matters, etc., a combined effort with senior management)
  • Manages and tracks all employee disciplinary action. As needed, coaches, counsels and guides managers before executing employee disciplinary actions. Is present in most “serious” employee counseling sessions; ensures documentation is adequate, complete, professional and secured.
  • Conducts exit interviews. Watches for patterns and reports potential management issues to Executive Director.
  • Maintains human resource information system records and compiles reports from the database utilizing reports pulled from ADP.
  • Responds to all VEC claims and participates in hearings. At his/her discretion, has supervisor participate if warranted to ensure the desired outcome.
  • Answers routine inquiries from inside and outside the organization on employment verifications and unemployment insurance claims in accordance with HR policies.
  • Monitors and works to ensure that employee morale is positive. Makes recommendations to the executive team on ways to improve morale.
  • Performs other duties as assigned.

Qualifications:

  • BA and advanced training certifications to include SHRM and/or HRCI credentials.
  • Minimum of two years of experience as a human resources generalist, preferably in a non-profit agency.
  • Knowledge of HR employment-related laws FMLA, ADA, HIPAA, FSA, etc. Expertise in benefits. Knowledge of ADP strongly preferred.
  • Knowledge and understanding of racial and cultural differences; sensitivity to issues and concerns of communities of color and other diverse groups.
  • Proficiency in Microsoft Office.
  • Highest work ethic, boundary limitations, and confidentiality
  • Valid driver’s license, a clean driving record. Able to be insured by our insurance company. Reliable transportation as this position can require travel within a 30 mile radius. Mileage is reimbursable.
  • Excellent interpersonal skills working with a diverse staff and clientele.
  • The ability to successfully pass a background check
  • Strong oral and written communication skills
  • High degree of empathy toward those we serve.
  • Willingness to work evenings and weekends when needed

Send cover letter and resume to jobs@newhopehousing.org with “Human Resources Generalist” in email subject line.

 New Hope Housing is proud to be an EOE Equal Opportunity Employer that values diversity.

 

Bilingual On-Call Residential Services Specialist (Spanish)

This position requires the following:

  • Bilingual Spanish
  • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are homeless and the capability to be aware of their needs.
  • Experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Clinical experience preferred.
  • Ability to communicate effectively both orally and in writing.
    Computer literate.
  • The ability to successfully pass a background check and possess a valid driver’s license
    with a good driving record to be approved by our insurance carrier.

Salary: $14.70/hour

Send resume and cover letter to jobs@newhopehousing.org. Please put the job title in the subject line.

New Hope Housing is proud to be an EOE/ADA employer that values diversity

 

On-Call Residential Services Specialist- Eleanor U. Kennedy Shelter, Bailey’s Shelter and PSH Programs
Summary of Position:
The Resident Services Specialist is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. The focus is on the residents and how best to assist them during their stay.  He/She is a member of the site team.

Essential Responsibilities:
Some of the essential responsibilities of the On-Call Residential Services Specialist include, but are not limited to:

  • Ensures a safe and manageable living environment for the shelter residents. Monitors residential areas, is visible and interacts regularly and informally with shelter residents.
  • Reads log book from previous shift to note any items that need attention.
  • Completes essential forms for intake and checkout procedures for residents.
  • Consults with the Coordinator of Residential Services and case managers regarding residents’ personal needs, behavior and service planning.
  • Within limits assists residents in processing issues, problem-solving, parenting, etc. Provides a positive role model for residents.
  • Maintains all required documentation of residents’ activities on a current basis.
  • Assists in dispensing medication to residents. On a daily basis counts all medications and updates medication log.
  • Conducts breathalyzer and drug urine screens as needed.
  • Distributes medication, medication vouchers, taxi vouchers, bus tokens, linens, and toiletries to residents in accordance with established procedures.
  • Answers telephone and routes calls and messages to appropriate staff in a professional manner. Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor.
  • Supervises resident chores and resident upkeep of their personal areas. Informs case manager when there are problems.
  • Assists with resident activities and programs, as assigned.
  • Accounts for all donations received during the shift. Controls access to donations by residents and secure donations as appropriate. Issue receipts to donors.
  • Replenishes supply closet when needed. Assists in serving meals when needed.   Monitors meal times at the Alexandria Community Shelter.
  • Works flexible hours including evenings, weekends, and overnights as assigned.
  • Models a caring, concerned, and respectful attitude toward residents.
  • Maintains adherence to resident guidelines and upholds shelter procedures.
  • Is familiar with and complies with the policies and procedures of New Hope Housing.
  • May orient, and/or supervise court-referred volunteers.
  • Communicates regularly with referring agencies and maintains all required documentation, as assigned.
  • Participates in all staff meetings and required training.
  • Transports residents in agency vehicles, including agency’s 15-passenger van on an as needed basis and only when requested by supervisor.
  • Performs other duties as assigned.

Preferred Qualifications:
This position requires the following:

  • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are
    homeless and the capability to be aware of their needs.
  • Experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Clinical experience preferred.
  • Ability to communicate effectively both orally and in writing.
  • Computer literate.
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $14.70/hour

 

New Hope Housing is proud to be an EOE/ADA employer that values diversity

Send resume and cover letter to jobs@newhopehousing.org.  Please put job title in the subject line.

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