Administrative Office 8407-E Richmond Highway Alexandria, VA 22309 • Phone: 703-799-2293 Fax: 703-799-6503 admin@newhopehousing.org

Current Position Openings

(3) Seasonal Resident Services Specialists (RSS)
The Falls Church Homeless shelter is a hypothermia prevention program that operates from November 15 – April 1.   The RSS is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. The focus is on the guests and how best to assist them during their stay.  He/She is a member of the site team.  Shift times during the hypothermia prevention program will be 5 pm – 1 am (Saturday/Sunday), and 12 am – 8 am, and 1 am – 8 am (daily).

Essential responsibilities of the Residential Services Specialist include, but are not limited to:

Ensures a safe and manageable living environment for the shelter guests

Monitors guests’ areas, is visible and interacts regularly and informally with shelter guests

Reads shift report from previous shift to note any items that need attention

Work collaboratively with volunteers assigned to work at the shelter

Assist in conducting comprehensive initial screening process to determine eligibility for program services, providing assessment, intake, and enrollment where appropriate

Maintain guests’ files and data

Consults with Program Coordinator and Case Manager regarding guests’ personal needs behavior and service planning

Within limits assists guests in processing issues, problem-solving, etc.

Conducts breathalyzer and drug urine screens as needed

Distributes taxi vouchers, bus tokens, linens, and toiletries to guests by established procedures

Answers telephone and routes calls and messages to appropriate staff in a professional manner

Supervises guests’ chores and upkeep of their areas

Accounts for all donations received during the shift

Controls access to donations by guests’ and secures donations as appropriate.

Issue receipts to donors

Assists in serving meals when needed

Models a caring, concerned, and respectful attitude toward guests’

Maintains adherence to guest guidelines and upholds shelter procedures

Is familiar with and complies with policies and procedures of New Hope Housing

Performs other duties as assigned

 

Senior Program Director
Reporting to the Executive Director, the Senior Program Director provides management, leadership, program and facilities oversight. Areas of overall responsibility include shelter and hypothermia shift coverage and residential services; shelter, community, outreach; and permanent supportive housing case management. S/he is responsible for the oversight of the organization’s ongoing operations and procedures for these programs in areas of service delivery, program development, quality assurance, tracking and assessing statistics. S/he supervises two assistant directors and a coordinator of residential services, and has overall responsibility for a staff of approximately 30 people and a budget of $2+M. Working as part of the Executive Team, the Senior Program Director sets direction and develops strategies for accomplishment of organizational goals and priorities in accordance with agency philosophy and values. The Senior Program Director serves as an advocate for New Hope Housing, homeless services, and the residents served.

Duties and Responsibilities:
Provides leadership, development, and oversight for all programs listed above.

Sets comprehensive goals and strategies for program performance and growth that are in alignment with the agency’s mission and vision.

Establishes policies that promote company culture and vision; ensures clear and timely communication of agency expectations and policies to program staff.

Provides coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations.

Participates in expansion and collaborative activities.

Collaborate with and supports the business functions of the organization, including Human Resources, Finance, and Development.

Ensures implementation of best practices (such as rapid re-housing, permanent supportive housing, trauma informed care, motivational interviewing, etc.).

Maintains current knowledge of issues impacting homelessness.

Ensures services are implemented in accordance with agency philosophy, grant and contract requirements, and all applicable federal, state and local regulations.

Supports program staff in addressing high risk cases.

Evaluates program performance by analyzing and interpreting data, metrics, and other statistical information to ensure that desired outcomes are being achieved.

Develops new program initiatives, as assigned.

Acts as the New Hope Housing representative with local governments and partner organizations in Arlington County, Fairfax County, and City of Alexandria Continuums of Care and to ensures quality program development, implementation, collaboration, and maintenance.

Qualifications Required:
Bachelor’s degree

Proven experience in managing programs and developing and implementing policies and procedures

5+ years of management/ leadership experience, preferably within a social services agency

Understanding of business functions such as HR, Finance, Program Management, etc.

Demonstrable competency in strategic planning and business development

Working knowledge of data analysis and performance/operation metrics

Outstanding organizational and leadership abilities and ability to work creatively and independently

Excellent interpersonal skills working with a diverse staff and clientele

Aptitude in decision-making and problem solving.

Proficient use of computers to include Microsoft Office and database software(s) used to track service delivery;

Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Strong oral and written communication skills , including public speaking skills

Willingness to work evenings and weekends when needed.

Preferred:
Master’s degree in human services/ related field

Experience leading/ supporting programs serving homeless persons, persons with mental illness or substance abuse addiction

Knowledge of housing first, rapid re-housing, and other nation-wide initiatives to prevent and end homelessness

Spanish speaking a plus

Salary and Benefits:
Approximately 70,000/year with full benefits. Robust benefits program: 100% paid employee medical/dental premiums, retirement program, PTO, Sick, EAP, and voluntary Life, Short-term disability, and long-term disability insurance; tuition reimbursement.

 

 

Human Resources Coordinator

Summary of Position:
The human resource coordinator is responsible for performing HR-related duties in employee relations, training, on-boarding, benefits administration, policy implementation, recruitment/employment, and employment law compliance. S/he works closely with senior management in supporting multi-site, multi-regional, multi contracted programs in an agency with a diverse staff of 125 individuals at all levels of employment working 24/7.

Duties and Responsibilities:
Maintains compliance with federal, state and local employment and benefits laws and regulations. Stays abreast of all employee related laws and ever changing legal regulations. Tracks and trends in HR-related staffing issues and reports findings to the executive team.

Reviews the Personnel Policy Manual at least annual and proposes needed changes to the Executive Team. Ensures that all employees receive and sign that they have received the document whenever it is revised.

Manages the recruitment and hiring process. Reviews job description with the hiring manager to ensure that it is accurate. Posts current job vacancy position openings on various recruitment sites. Develops materials for hiring managers for the interview process. Participates in interviews as needed or requested. Reviews hire packet before delivery to the executive director for approval. Oversees the preparation of offer letters.

Serves as agency benefits administrator. Serves as liaison with vendors providing or administering benefits. Explains benefits available to new employees.  Handles all paperwork for sign up and changes to benefits for individual employees. Answers employee questions. Ensures that paperwork is completed correctly, information is given to the payroll accountant to be entered into ADP, and paperwork is properly filed. Prepares informational literature for annual benefits open enrollment

Maintains, manages and monitors salary and benefits package offered by NHH. Stays abreast of developments in the salary and benefits arena and makes recommendations based upon benchmarking to ensure NHH salary structure and benefits are within an appropriate range based on geographic, job responsibilities and current market considerations.

Responds to staff inquiries regarding compensation, leave, benefits, etc.

Maintains and ensures that employee, student/intern, volunteer and contractor records to include personal and confidential files are in accordance with legal requirements, NHH policies, and HR Best Practices to include emergency contact, performance reports, Relias Learning. Tracks FSMA and FSA by the employee.

Conducts investigations, to address and resolve all Employee Concern Forms and/or HOTLINE issues (compliance related matters, etc., a combined effort with senior management)

Manages and tracks all employee disciplinary action. As needed, coaches, counsels and guides managers before executing employee disciplinary actions. Is present in most “serious” employee counseling sessions; ensures documentation is adequate, complete, professional and secured.

Conducts exit interviews. Watches for patterns and reports potential management issues to Executive Director.

Maintains human resource information system records and compiles reports from the database utilizing reports pulled from ADP.

Responds to all VEC claims and participates in hearings. At his/her discretion, has supervisor participate if warranted to ensure the desired outcome.

Answers routine inquiries from inside and outside the organization on employment verifications and unemployment insurance claims in accordance with HR policies.

Monitors and works to ensure that employee morale is positive. Makes recommendations to the executive team on ways to improve morale.

Performs other duties as assigned.


Required Qualifications:
BA and advanced training certifications to include SHRM and/or HRCI credentials.

Minimum of two years of experience as a human resources generalist, preferably in a non-profit agency.

Knowledge of HR employment related laws FMLA, ADA, HIPAA, FSA, etc. Expertise in benefits. Knowledge of ADP strongly preferred.

Proficiency in Microsoft Office.

Highest work ethic, boundary limitations, and confidentiality

Clean driving record and can be insured by our insurance company. Reliable transportation as this position can require travel within a 30-mile radius.  Mileage is reimbursable.

Excellent interpersonal skills working with a diverse staff and clientele.

The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier;

Strong oral and written communication skills

Willingness to work evenings and weekends when needed

High degree of empathy toward those we serve.

Salary: Please send salary history

 

Full Time Custodian, Bailey’s Shelter

Summary of Position:
The custodian is responsible for the overall cleanliness and proper maintenance of the shelter facility.  He/she is a member of the Operations team.

Essential Responsibilities:
Cleans dormitories, bathrooms, community areas, and offices.

Performs light maintenance and repairs to shelter facilities

Is responsible for cleanliness and upkeep of grounds (pick up trash, snow removal, maintain grounds and garden areas, etc.).

Strips, shampoos and waxes floors.

Washes, dries, and puts away all linens. Maintains linen closet and reports to supervisor when additional linens are needed.

Maintains inventory of cleaning and laundry equipment and supplies. Reports to supervisor when cleaning supplies need to be ordered and when repairs are needed.

Assists with accepting, moving and storing donations. Controls access to donations by residents and secures donations as appropriate.  Issue receipts to donors.

Participates in staff meetings and required trainings.

Provides a positive role model for residents.

Works flexible hours including evenings, weekends, and over nights as assigned.

Models a caring, concerned, and respectful attitude toward residents.

Is familiar with and complies with policies and procedures of New Hope Housing.

Transports residents in agency vehicles, including agency’s 15-passenger van on an as needed basis and only when requested by supervisor.

Performs other duties as assigned.

Required Qualifications:
Previous custodial experience.

Ability to complete a variety of routine tasks on a regular schedule.

Commitment to the mission and values of New Hope Housing.

Ability and interest in working with those who are homeless and to be aware of their needs.

Ability to communicate effectively both orally and in writing.

The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be

approved by our insurance carrier.

Ability to lift 50 pounds.

Salary: $14.13/hour

 

Full Time & Part Time Cook- Bailey’s Shelter

Summary of Position:
The cook is responsible for preparing healthy, nutritious meals for shelter residents.  He/She is a member of the Operations team.

Essential Responsibilities:
Prepares and serves a nutritional and well-balanced meal for each mealtime occurring during their shifts. Prepares and distributes bag lunches and/or late dinners for working residents.

Assists with adequate stocking of resident refrigerator and self-service areas and cleaning of kitchen and equipment regularly to ensure sanitary food preparation conditions. Adheres to health department regulations.

Picks up, accepts and properly stores food and other donations from the community. Accounts for all donations received during the shift. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors.

Prepares food baskets for off-site residents, as requested.

Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor.

Works with volunteers and residents who are assigned to help in the kitchen, giving them direction and answering questions.

Participates in staff meetings.

Provides a positive role model for residents.

Works flexible hours including evenings, weekends, and over nights as assigned.

Models a caring, concerned, and respectful attitude toward residents.

Maintains adherence to resident guidelines and upholds shelter procedures.

Is familiar with and complies with policies and procedures of New Hope Housing.

Transports residents in agency vehicles, including agency’s 15-passenger van on an as needed basis and only when requested by supervisor.

Performs other duties as assigned.

Required Qualifications:
Previous cooking experience. Certified Food Handler.

Ability and interest in working with those who are homeless and to be aware of their needs.

Ability to communicate effectively both orally and in writing.

The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Ability to lift 50 lbs.

Salary: $14.13/hour

 

Full Time Residential Services Specialist-Kennedy Shelter
4 p.m. to 12 a.m. Monday thru Friday Shift

In this position you will serve the residents residing at Eleanor U. Kennedy Shelter that serves single adults 24/7.

Duties include:
You must be reliable, on time, and willing to work with a diversified group of residents that may suffer from some form of mental illness, addictions, or both.

Daily duties include: interaction to assist residents as they come into the shelter as well as when they are in the shelter. Answers telephone, greet all guests, including donors, staff, and outside agency individuals.

You will be the face of New Hope Housing to donors and volunteers on your shift.

Basic office work and working with the NHH team will all be part of your daily duties.

May be called upon to assist the operations team in stocking light supplies.

Will be alert, and maintain good documentation in log book of activities on your shift.

Will assist with medication dispensing along with your team worker.

Other duties as assigned.

Qualifications include:
High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are homeless and the capability to be aware of their needs.

Experience with homeless adults, mentally ill or substance abusers.

Counseling and crisis intervention skills.

Clinical experience preferred.

Ability to communicate effectively both orally and in writing.

Computer literate.

The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $14.13/hour with benefits.

 

Housing Case Manager- Bailey’s Shelter

Summary of Position:
As part of the case management team, assists single and family residents in identifying housing needs and housing barriers. The Housing Case Manager assists residents in searching for appropriate housing, completing applications, applying for financial assistance and assisting residents in moving from shelter to community housing.  Working with the Housing Locator, s/he develops working relationships with landlords, rental offices, faith communities, and/or community associations to provide ongoing positive relationships to ensure continued available resources of housing for residents.

Essential Responsibilities:
Some of the essential responsibilities of the Housing Case Manager include, but are not limited to:

Works closely with the Housing Locator on the housing needs of New Hope Housing residents to ensure an ongoing availability of appropriate housing opportunities.

Provides housing counseling and budget training for clients to help prepare them for housing.

Assists residents one on one to complete housing applications, lease agreements, background checks, etc., based on referral from the shelter case manager.

Coordinates move outs, acting as the liaison between parties and resident when needed.

Is visible and interacts regularly with residents. Provides crisis intervention and counseling as needed.

Transports residents when necessary in agency vehicles, including the agency’s 15 passenger van.

Serves as liaison with staff from other agencies involved in providing housing resources

Prepares monthly statistical and narrative reports according to federal, state, and local and/or grant requirements

Attends and participates in staff meetings, staff development and professional training to increase knowledge and enhance skills

Provides guidance to staff, community organizations and businesses on homeless viagra for sale and Identifies gaps in services

Composes correspondence, maintains records, files and documents

Models a caring, concerned, and respectful attitude toward residents.

Maintains adherence to resident guidelines and upholds agency procedures.

Is familiar with and complies with policies and procedures of New Hope Housing.

Role models positive behavior for all agency staff, participates in agency wide events, and takes on role of leadership as appropriate.

Performs other duties as assigned


Preferred Qualifications
:
This position requires the following:

BA and two years experience in a human service setting.

Program development experience.

Experience with mentally ill homeless adults and residential programs.

Understanding and commitment to housing first and rapid re housing.

Counseling and crisis intervention skills.

Ability to communicate effectively both orally and in writing.

Commitment to the mission, values and philosophy of New Hope Housing.

Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $42,000

 

New Hope Housing is proud to be an EOE/ADA employer that values diversity

Send resume and cover letter to hr@newhopehousing.org.  Please put job title in the subject line.

Print Friendly