Administrative Office 8407-E Richmond Highway Alexandria, VA 22309 • Phone: 703-799-2293 Fax: 703-799-6503 admin@newhopehousing.org

Current Position Openings

On Call Residential Services Specialist- Eleanor U. Kennedy Shelter and PSH Programs
Summary of Position:
The Resident Services Specialist is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. Focus is on the residents and how best to assist them during their stay.  He/She is a member of the site team.

Essential Responsibilities:
Some of the essential responsibilities of the On Call Residential Services Specialist include, but are not limited to:

  • Ensures a safe and manageable living environment for the shelter residents. Monitors residential areas, is visible and interacts regularly and informally with shelter residents.
  • Reads log book from previous shift to note any items that need attention.
  • Completes essential forms for intake and checkout procedures for residents.
  • Consults with Coordinator of Residential Services and case managers regarding residents’ personal needs, behavior and service planning.
  • Within limits assists residents in processing issues, problem solving, parenting, etc. Provides a positive role model for residents.
  • Maintains all required documentation of residents’ activities on a current basis.
  • Assists in dispensing medication to residents. On a daily basis counts all medications and updates medication log.
  • Conducts breathalyzer and drug urine screens as needed.
  • Distributes medication, medication vouchers, taxi vouchers, bus tokens, linens, and toiletries to residents in accordance with established procedures.
  • Answers telephone and routes calls and messages to appropriate staff in a professional manner. Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor.
  • Supervises resident chores and resident upkeep of their personal areas. Informs case manager when there are problems.
  • Assists with resident activities and programs, as assigned.
  • Accounts for all donations received during the shift. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors.
  • Replenishes supply closet when needed. Assists in serving meals when needed.   Monitors meal times at the Alexandria Community Shelter.
  • Works flexible hours including evenings, weekends, and over nights as assigned.
  • Models a caring, concerned, and respectful attitude toward residents.
  • Maintains adherence to resident guidelines and upholds shelter procedures.
  • Is familiar with and complies with policies and procedures of New Hope Housing.
  • May orient, and/or supervise court-referred volunteers.
  • Communicates regularly with referring agencies and maintains all required documentation, as assigned.
  • Participates in all staff meetings and required trainings.
  • Transports residents in agency vehicles, including agency’s 15-passenger van on an as needed basis and only when requested by supervisor.
  • Performs other duties as assigned.

Preferred Qualifications:
This position requires the following:

  • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are
    homeless and the capability to be aware of their needs.
  • Experience with homeless adults, mentally ill or substance abusers.
  • Counseling and crisis intervention skills.
  • Clinical experience preferred.
  • Ability to communicate effectively both orally and in writing.
  • Computer literate.
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $14.13/hour

 

Full Time Shelter Services Specialist, Eleanor U. Kennedy Shelter
Position Summary:

Supervises and coordinates his/her shift, ensuring all resident services specialist procedures are followed. Provides administrative support including HMIS data entry and statistical reports. Is a member of the interdisciplinary staff team as well as site team.

Essential Responsibilities:

  • Provides front desk coverage for the 8 am to 4 pm shift Monday – Friday—duties include but are not limited to: answering phones; coordinating donation deliveries; working directly with volunteers and donors, the public, and New Hope Housing residents and staff members.
  • Has administrative shift supervision. Reviews all incident reports, warnings, log books, medication procedures, and token reports for accuracy and compliance with NHH documentation standards.
  • Coordinates and maintains all Shelter Point HMIS data entry (encoding program entry and exits, service transactions, maintaining daily shelter bed lists, etc.) for all shelter programs
  • Works directly with the Program Assistant to maintain accurate HMIS data.
  • Responsible for encoding all program entry and exits for hypothermia shelter program sites.
  • Reviews HMIS data forms and ensure releases are signed for hypothermia program sites.
  • Represents NHH at mandatory monthly hypothermia data quality training sessions during hypothermia season
    (November 1-April1).
  • Works closely with NHH hypothermia coordinators and other community agency providers to ensure all data is accurate.
  • Works directly with the Senior Director to maintain the shelter suspension and pre-condition admittance list. Compiles daily, monthly, and quarterly reports for statistical reporting purposes as required
  • Effectively communicates problem areas, concerns, and recommendations to the Coordinator of Residential Services, Assistant Director, and Senior Director
  • Reports facility maintenance concerns to the Director of Operations and/or appropriate county contact
  • Interacts positively with, New Hope Housing staff, deployed staff, the staff of other agencies, the public and volunteers.
  • Consults with director/residential coordinator and case managers regarding residents’ personal needs, behavior and service planning. Informs case managers’ of resident problems.
  • Ensures a safe and manageable living environment for the shelter residents. Monitor residential areas, is visible and interact regularly and informally with shelter residents.
  • Demonstrates an interest in the quality of the workplace by noticing when procedures are not working well and then offering suggestions for improvement.
  • Facilitates the orientation, training, and work of shelter volunteers for the front desk and communicates shelter volunteer needs to the volunteer coordinator
  • Models a caring, concerned, and respectful attitude toward residents and maintains adherence to resident guidelines and upholds shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc.
  • Transports residents when requested in agency vehicles, including the agency’s 15-passenger van

Performs other duties as assigned

Preferred Qualifications:

  • Two years’ experience in a human service setting (appropriate experience may be substituted for education); experience with homeless adults, mentally ill or substance abusers.
  • High School Diploma or the equivalent
  • Crisis intervention skills
  • Ability to communicate effectively both orally and in writing
  • Courteous and respectful attitude at all times; are cordial, punctual and professional
  • Basic computer skills
  • Ability to work well with volunteers.
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $17.67/hour

 

Full-Time Case Manager-  Mondloch Place & Mondloch House
Reporting to the Assistant Director, Fairfax Permanent Supportive Housing (PSH) Programs, you will case manage up to 28 single adult residents at two single-site facilities in Fairfax County. Will work with area agencies to refer and identify individuals for services and supportive housing through Fairfax County’sCoordinated Entry process. Works with residents and other service providers to develop a plan of service to meet social, health, emotional and economic needs to prevent or end homelessness. Coordinates services using a wraparound approach. Provides individual and group life skills training, socialization skills, and enrichment activities, including moneymanagement, cooking, nutrition, etc.

  • Advocates for and actively assists residents in obtaining services (e.g., health, mental health, intellectual disability, alcohol and drug, housing referrals, financial assistance, home-based services, training, medical services, mentoring, and socialization).
  • Addresses and if necessary, diffuses crisis situations with residents. Assesses safety issues and assists
    residents to access emergency services as needed (e.g., mental health services, adult protective services, women’s shelter, homeless shelter).
  • Is proactive in ensuring a safe environment by encouraging medication compliance and understanding and effectively navigating the crisis cycle.  Provides counseling and crisis intervention to residents.
  • Models caring, concerned, respectful attitude toward residents. Maintains adherence to resident guidelines and is familiar with and complies with policies and procedures of New Hope Housing, Inc.
  • Coordinates with residents and service providers to provide an environment that fosters increased stability and the opportunity to move on to more independent housing in the future.
  • Facilitates house meetings, workshops and groups on a regular basis.
  • Assists residents with the upkeep of apartments by meeting regularly with residents in their units. Through life skills training, teaches residents simple household chores, upkeep, and cleanliness of their homes.
  • Transports residents in a personal vehicle, as needed. Is able to operate the agency 15 passenger vehicle, when available.
  • Meets with residents regularly and as needed to provide feedback. Regularly assesses, supports, and
    facilitates resident progress. Maintains case notes in Homeless Management Information System (HMIS).
  • Maintains records in compliance with agency policy and compiles requisite statistics.
  • Attends interdisciplinary meetings regarding resident progress. Prepares clinical reports for interdisciplinary team.
  • Develops and maintains a positive relationship with residents, Residential Services Specialist (RSS) staff, Facilities staff, and members of the Permanent Supportive Housing Team.
  • Works flexible hours to accommodate residents’ needs. The schedule may include evenings, weekends, and overnights, as needed.
  • Shares on-call responsibilities with the Permanent Supportive Housing (PSH) Case Management Team (CMT).
  • Identifies and addresses volunteer needs for program. Develops and maintains a positive relationship with volunteers and donors.
  • Performs other duties as assigned.

Applicants must have a BA/MA degree in a behavioral science and considerable experience working with adults with serious mental illness. Ability to communicate effectively both orally and in writing. Experience with chronically homeless adults and adults with substance abuse issues. Strong counseling and crisis intervention skills. Flexibility, creativity, and leadership skills. Able to make decisions independently and work autonomously. Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier, and willingness to use their personal vehicle to perform work related duties.

Salary: $42,000 annually

 

New Hope Housing is proud to be an EOE/ADA employer that values diversity

Send resume and cover letter to hr@newhopehousing.org.  Please put job title in the subject line.

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